Effective Date: July 26, 2026
Entity: Saravana Residency (“We”, “Us”, “Our”)
When you make a reservation, inquire, or interact with our website, we may collect personal information including:
Identification Data: Full name, nationality, passport details, or national identity card (NIC) number (required upon check-in per Sri Lankan law).
Contact Information: Phone number, email address, and billing/mailing address.
Booking Details: Arrival/departure dates, room preferences, and special requests.
Financial Information: Credit/debit card numbers or payment transfer receipts processed securely through authorized payment gateways.
Technical Data: IP address, browser type, and cookies used to improve website navigation.
We collect and use your personal information solely to:
Process and confirm your room bookings and requests.
Communicate essential reservation updates and customer support.
Verify identity at check-in for guest security and legal compliance.
Maintain internal accounting, tax, and auditing records.
We do not sell, rent, or trade your personal data to third parties. We only share relevant data with:
Payment Processors: Secure third-party payment gateways for online transactions.
Legal Authorities: Government, law enforcement, or tourism authorities when required under Sri Lankan law.
We enforce appropriate administrative and technical measures to protect your personal details against unauthorized access, loss, or misuse. Your personal data is retained only for as long as needed to fulfill booking obligations and meet legal compliance.