Direct Bookings: A reservation is considered confirmed only after receiving a booking confirmation voucher via email, WhatsApp, or SMS, along with any required advance deposit.
Rates & Taxes: All room rates are quoted in LKR (or USD equivalent) and are subject to applicable local taxes and service charges unless stated otherwise.
Check-In Time: Standard check-in starts at 14:00 (2:00 PM).
Check-Out Time: Standard check-out is by 11:00 AM.
Identification: Guests must present a valid passport (foreign nationals) or National ID card (Sri Lankan citizens) at check-in.
Early Check-In / Late Check-Out: Subject to room availability and may incur extra charges.
Full payment or designated advance deposit must be cleared prior to check-in or upon arrival, depending on the agreed booking channel.
Any incidental charges (meals, laundry, damaged property) incurred during your stay must be settled upon check-out.
Standard Cancellations: Cancellations made 48 hours or more prior to check-in are eligible for a full or partial refund (minus processing fees).
Late Cancellations & No-Shows: Cancellations made within 48 hours of check-in, or failure to arrive (No-Show), will be charged the cost of the first night’s stay.
Peak Season Policy: During peak tourist seasons or local festival periods (e.g., Nallur Festival), non-refundable policies may apply.
Guests are expected to respect local laws, staff, and other residents.
Excessive noise, illegal activities, or property damage will result in immediate termination of stay without a refund.
Guests will be held financially responsible for any damage caused to hotel rooms or property during their stay.
Saravana Residency shall not be liable for loss, theft, or damage to personal belongings left in rooms or public areas. Guests are advised to keep valuables safe and secure.
Saravana Residency Sri Lanka
Last Updated: July 2026
At Saravana Residency, we understand that travel plans can change unexpectedly. We aim to keep our cancellation and refund process as clear, flexible, and fair as possible while maintaining operational efficiency for all our guests.
For regular bookings outside of peak dates and special event periods:
More than 48 hours prior to check-in (14:00 local time):
Free cancellation. You will receive a 100% full refund of any advance deposit paid, minus any applicable third-party bank/payment gateway processing fees.
Between 24 to 48 hours prior to check-in:
A 50% cancellation fee of the total booking value (or the cost of 1 night’s stay, whichever is higher) will apply.
Less than 24 hours prior to check-in or No-Show:
Cancellations made within 24 hours of arrival, or failure to show up (“No-Show”), will incur a 100% charge of the total booking amount. No refund will be issued.
During peak travel periods, high-demand holidays, and local festival seasons (including the annual Nallur Kandaswamy Kovil Festival in Jaffna, Christmas/New Year, and April Sinhala & Tamil New Year):
30 days or more prior to check-in:
Full refund (less bank/gateway processing fees).
15 to 29 days prior to check-in:
50% refund of the total booking deposit.
Less than 15 days prior to check-in or No-Show:
Non-refundable. 100% of the total reservation cost will be charged.
Note: Special peak season conditions will be explicitly stated on your booking voucher or reservation invoice prior to payment confirmation.
Early Check-Out: If you choose to shorten your stay after checking in, the remaining unused nights are non-refundable.
Date Changes: Requesting a change of dates is subject to room availability and rate adjustments. Date changes made more than 48 hours prior to arrival will incur no administrative penalty fee.
All approved refunds will be credited back through the original payment method used during booking (Credit/Debit card, online payment gateway, or bank transfer).
Processing Time: Refunds are processed on our end within 3 to 5 business days. However, depending on your card issuer or banking institution, it may take 7 to 14 business days for the funds to reflect in your account.
Any non-refundable payment gateway processing fees incurred during payment collection (typically 2%–3.5%) will be deducted from the final refund amount.
In the rare event of unforeseen circumstances beyond control — such as severe natural disasters, government-issued travel bans, or extreme weather conditions affecting island-wide transport:
Guests may reschedule their stay for up to 12 months from the original check-in date without penalty.
If rescheduling is impossible, a credit voucher or case-by-case full refund will be provided at management discretion.
To request a cancellation or modification, please contact our reservations team directly with your Guest Name, Booking Confirmation Number, and Check-in Date:
Email: booking@saravanaresidency.com
Phone / WhatsApp: +1 (647) 206-8145
Cancellations are considered valid only after you receive a formal written Cancellation Confirmation email/message from Saravana Residency.